Cuan88 Privacy Policy – Our Commitment to Protecting Your Data

01 Introduction

Cuan88 understands that privacy is more than a legal obligation — it is the foundation of trust between us and every member. As a trusted online gaming platform in Malaysia, we are committed to ensuring that every piece of information you share with us is handled with full integrity and transparency.

This document is drafted in accordance with Malaysia Personal Data Protection Act 2010 (PDPA) and covers all cuan88 service channels including the website, mobile app, and any of our official communication channels.

02 Personal Information We Collect

In operating the platform and ensuring a safe gaming experience, Cuan88 collects several categories of personal information from its members. All data collection is carried out on the basis of legitimate and reasonable necessity.

03 How We Collect Data

Your personal information is collected through several different channels when you interact with the cuan88 platform:

• Account Registration: When you complete the registration form, basic information such as your name, email, and phone number is collected directly.
• Identity Verification (KYC): Identity documents such as a national ID card or passport are collected to fulfil verification requirements prior to the first withdrawal.
• Financial Transactions: Each time you make a deposit or withdrawal, payment-related information is securely recorded in our system.
• Platform Usage: Technical data such as IP address, device type, and usage patterns are collected automatically when you use the Cuan88 website or app.
• Communication with Support: When you contact our support team via live chat or email, the content of those communications is retained for record-keeping and service improvement purposes.
• Cookies and Tracking Technologies: Information about how you browse the platform is collected via cookies to improve the user experience.

04 How We Use Your Information

Every piece of data collected by cuan88 is used for clear and legitimate purposes. We do not use your information for purposes unrelated to platform operations. The following are the primary purposes for which your data is used:

• Process account registration and verify the identity of new members.
• Manage deposits, withdrawals, and all financial transactions securely.
• Monitor platform activity to detect and prevent fraud, money laundering, and multiple account usage.
• Provide effective customer support and resolve any disputes fairly.
• Send important notifications related to your account, including transaction confirmations and security alerts.
• Personalize your gaming experience based on your preferences and activity history.
• Meet reporting requirements to relevant regulatory bodies in accordance with applicable laws.
• Continuously improve our products, services, and platform features.

05 Data Sharing and Disclosure

Cuan88 does not sell your personal information. However, in certain limited situations, we may need to share information with the following parties:

• Payment Provider: Required transaction information is shared with licensed payment processors such as banks, e-wallet operators, and payment gateways used to process your deposits and withdrawals.
• Technology Service Provider: Companies that support our technical infrastructure, including server hosting, analytics services, and cybersecurity providers, are bound by strict confidentiality agreements.
• Regulatory Bodies and Law Enforcement: When required by Malaysian law or a valid court order, Cuan88 will disclose the necessary information to the relevant authorities.
• Business Partners: In certain cases involving affiliate programmes or co-promotions, only aggregated and anonymised data is shared — not individual personal information.

06 Data Security and Protection

Cuan88 continually invests in high-grade security infrastructure to protect your personal data from unauthorised access, loss, or misuse. Our security measures include:

• Full data encryption using TLS 1.3 and SSL 256-bit protocols for all data in transit.
• Encryption of data at rest using AES-256 standards for all sensitive information stored in our databases.
• Multi-layered access control with two-factor authentication (2FA) for all internal access to systems containing user data.
• 24/7 security monitoring by a dedicated cybersecurity team to detect and respond to any threats in real time.
• Regular security audits by independent third parties to identify and patch any system vulnerabilities.
• A comprehensive incident response plan ensures any data breach can be addressed quickly and effectively.

07 Cookies and Tracking Technologies

Cuan88 uses cookies and similar tracking technologies to enhance platform functionality and user experience. The cookies we use can be grouped into several categories:

• Essential Cookies: Required for core platform operations such as login verification and session management. Without these cookies, the platform cannot function properly.
• Performance Cookies: Gather information on how you use the platform — such as the most frequently visited pages — to help us improve website performance.
• Functional Cookies: Save your preferences such as language, display settings, and other preferences to provide a more personalized experience.
• Security Cookies: Used to detect suspicious activity and prevent unauthorised access to your account.

You can manage cookie settings through your internet browser preferences. Please note that disabling certain cookies may affect the functionality of some Cuan88 platform features.

08 Data Retention Period

Cuan88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

• Active Account Data: Retained for the duration that your account is active and in use on the Cuan88 platform.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian financial and tax legal requirements.
• KYC Records: Retained for 5 years after account closure to meet anti-money laundering compliance requirements.
• Communication Logs: Retained for 2 years for dispute resolution and service quality improvement purposes.
• Technical Data: Access logs and security data are retained for 12 months before being automatically deleted.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with established data deletion procedures.

09 Your Rights Regarding Personal Data

As a cuan88 member, you have the following rights regarding your personal data under Malaysia's PDPA:

To exercise any of the above rights, please contact our privacy team via support email or live chat. All requests will be processed within the timeframe stipulated by Malaysia's PDPA.

10 Children's Privacy

The cuan88 platform is strictly for individuals aged 18 years and above. We do not intentionally collect or process any personal data from individuals under the age of majority. Should we discover that data from a person under 18 years of age has been inadvertently collected, such data will be deleted immediately and the associated account will be terminated.

11 Amendments to Privacy Policy

Cuan88 reserves the right to amend this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements, or technology. Any amendments made will be published on this page with a clear effective date.

For significant amendments that affect how we process your data, we will notify you via email or in-app notification at least 14 days before the changes take effect. Continued use of the cuan88 platform following any amendment constitutes acceptance of the updated terms.

12 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the cuan88 privacy team is ready to assist:

• Email: [email protected]
• Live chat is available 24/7 via the support icon on the cuan88 platform.
• For frequently asked questions, visit our FAQ page.

You may also refer to Terms and Conditions for more information regarding your rights and responsibilities as a cuan88 member. For information on healthy and responsible gaming, please visit our Responsible Gaming page.